communication climate change writing prompt 3 chapters 11 amp 12 assignment directions spring 2019

Write a 3-4 page paper in which you analyze the conflict management strategy chosen, the communication climate, and the defensive behavior exhibited. Also discuss which supportive communication climate behavior would be best implemented in this example as a replacement and explain why. Finally, re-write the script and consider diverse perspectives on the situation. Remember to utilize intext citations and a works cited at the end to support your work. 1. Identify the Conflict Management strategy chosen by the receptionist. Name, define and explain the conflict management strategy (avoiding, accommodating, compromising, competing or collaborating) the receptionist used. These strategies are explained in Chapter 12 in the text.

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