memo about patient intakes

/in /by

Competency

Examine the structure of the U.S. legal system and government as it relates to ethics, law, and core principles of public health.

Instructions

You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Mid-West. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.

As a means to build trust between the organization and the patients, you have been tasked with the drafting of a memorandum (memo) to all employees that perform patient intake functions. The focus of this Memo is to highlight the necessary forms that need to be completed during the intake/admissions process and an explanation as to why they are necessary. Often patients are handed a form to fill out, but do not receive a proper explanation as to why it is necessary for them to provide the required information. Without the proper information, patients, more now than ever, are hesitant to provide all of the necessary information. You will need to address the following components in your memo:

  1. Introduction: Explain why you are sending this memo. Provide an overview of the patient trust issues and why it is important for the employees to be able to discuss each of the forms with the patients during the intake process.
  2. List of the Required Forms: List and describe each of the required forms at admission.
  3. Importance of each form to the organization: For each form you list, you will need to add why that form is important to the organization and necessary for the patient to complete.
  4. Conclusion: In this part, you will wrap up the memo and provide additional resources available to the employees if they have further questions.
  5. Proper Memo Formatting: Â This a professional document and needs to be structured as a memo and not as an essay. You will still need to supply both in text and full citations for the sources of your information.

Please write in memo format!!! Please refer to the grading rubic!!!

Grading Rubric

F F C B A
0 1 2 3 4
Not Submitted No Pass Competence Proficiency Mastery
Not Submitted Document attempts to utilize memo formatting, but with major errors. Missing parts of the required pieces. Document uses memo formatting, but has items out of order, inconsistent professional tone, or pieces missing. Document utilizes memo formatting, with a few errors or pieces missing. Professional in tone. All elements of a properly structured memo are present: Identifies the recipient(s), who is sending it, the subject line, the date, introduction, body, and conclusion. Professional in tone.
Not Submitted Memo includes and introduction with an overview; however, it is undeveloped due to lack of detail and supporting evidence. Memo includes an introduction with an overview of the trust issues between the patient and organization and why it is important to understand the forms. Supporting evidence is missing. Memo includes an introduction with an in-depth overview of the trust issues between the patient and the organization and why it is important to understand the forms. Supporting evidence is missing. Memo includes an in-depth overview of the trust issues between the patient and the organization and why it is important to understand the forms. Supporting evidence provided.
Not Submitted Memo includes a basic list of the required forms, but is lacking detail. Missing some of the forms. Memo includes a list of the forms; definitions are underdeveloped. Supporting evidence is missing. Memo includes an in-depth list of the forms and their definitions. Supporting evidence is missing. Memo includes an in-depth list of the forms and their definitions along with supporting evidence.
Not Submitted Memo provides some reasoning as to why each of the individual forms is necessary, but lacks depth and detail. Memo provides reasoning as to why each of the individual forms is necessary. Supporting evidence is missing. Memo provides in-depth reasoning as to why each of the individual forms is necessary. Supporting evidence is missing. Memo provides in-depth reasoning as to why each of the forms is necessary along with supporting evidence.
Not Submitted Grammar and style detracts from the organization and focus. Errors in punctuation and form (including style, as required) are present. Grammar and style are mostly solid and this largely complements the organization and focus. Very basic mastery of punctuation and form (including style, as required). Grammar and style are solid and this complements the organization and focus. Proper use of punctuation and form (including style, as required) with minimal errors. Grammar and style are strong and this complements the organization and focus. Proper use of punctuation and form (including style, as required). Evidence of good writing.
 
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