please write 2 pages with at least 1 reference 2

Please write 2 pages with at least 1 reference

You can use some of the following communication skills ,or you can use any other communication skills as well .

communication skills such as:

1- Confident

2- Eye contact

3- Volume

4- Repeat back question

5- Sense of humor

please watch the video in the following link:

please find the attached file for more details .

Thanks